Return and Refund Policy — A2M Finds

Last updated: November 3, 2026

At A2M Finds, every product is thoughtfully selected to bring meaning, inspiration, and joy. We want you to feel confident shopping with us while ensuring our return process remains fair and transparent.

1. Return Eligibility

We accept eligible change-of-mind return requests within 7 calendar days of delivery.

To qualify for a return:

• The item must be unused, undamaged, and in its original, resalable condition.

• Original packaging, tags, seals, and accessories must be intact, where applicable.

• Proof of purchase or an order number must be provided.

• The return must be requested and approved before the item is shipped back.

Submitting a return request does not automatically guarantee approval.

2. Books and Journals

To protect the quality and integrity of our products:

• Books that have been opened, read, marked, folded, or damaged after delivery are not eligible for change-of-mind returns.

• Journals that have been opened, written in, used, or damaged after delivery are not eligible for change-of-mind returns.

• Unopened books and journals in their original, resalable condition may be considered for return if requested within 7 calendar days of delivery.

These restrictions apply to change-of-mind returns and do not limit customers' rights regarding defective, damaged, or incorrectly supplied products.

3. Jewelry, Accessories, and Gifts

Eligible jewelry, accessories, and gifts may be returned within 7 calendar days of delivery if they are unused, unworn, undamaged, and in their original condition.

Products showing signs of wear, alteration, or damage after delivery are not eligible for change-of-mind returns.

4. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact A2M Finds as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available.

We will review the issue and work with the supplier to provide an appropriate remedy, which may include a replacement, refund, or another resolution.

The 7-day change-of-mind return window and unused-product restrictions do not limit any rights or remedies available under applicable law.

5. How to Request a Return

Please contact A2M Finds through the customer contact information published on our website.

Provide:

• Your order number

• The product you wish to return

• The reason for your request

• Photographs, if relevant

If your return is approved, we will provide instructions for returning the item.

Please do not send items back without prior authorization.

6. Return Shipping and Fees

Our current Shopify Collective suppliers indicate no return-label or restocking fees under their existing supplier arrangements.

For eligible approved returns covered by those arrangements, A2M Finds does not charge a return-label or restocking fee.

We will confirm the applicable return instructions and any shipping costs before you send the item back.

Original delivery charges are generally nonrefundable unless otherwise agreed or required by applicable law.

7. Refund Processing

Once a returned item has been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method.

The time required for funds to appear in your account depends on your bank or payment provider.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to review. Orders that have already entered processing or shipping may not be eligible for cancellation.

If we cannot fulfill an order and payment has been collected, we will provide an appropriate refund.

9. Consumer Rights

Nothing in this policy excludes or restricts rights or remedies available to customers under applicable consumer protection laws.

10. Contact Us

For questions about returns, refunds, cancellations, or damaged products, please contact A2M Finds using the contact information published on our website.

We are committed to treating every customer with care, fairness, and respect.

A2M Finds — Little things. Lasting meaning.